What’s it like to be a CSM at Jobvite?
Jobvite CSM’s are at the passenger-side of our customers’ ride helping them strategize and solve for their wildest talent acquisition challenges. You’ll be hyper-focused on the experience and health of customers while also exercising your bonus-talent for business strategy. You’re basically their own personal Jobvite-whisperer, coach, advisor, and partner. Customers can’t imagine their work life without you! Here’s how we do it:
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Value Realization
We think of what customers need before they think of it themselves, so that when they feel like they have their Jobvite essentials, we are prepared with even more—and a mic drop.
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Five Star Relationships
Sure, we know our products, but our deep relationships are built on customer expertise. We know their industry, their risks, their opportunities and we help them achieve measurable business outcomes.
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Trust is Non-Negotiable
Jobvite CSMs always deliver. Engaging early, negotiating roadblocks with skill, and building community are just some of the ways we are fully accountable to our customer’s Jobvite success.
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Ready for More
We artfully tell customer stories with data; once they see their success journey by the numbers, they can’t help but ask for more!
What’s a day in the life of a Jobvite CSM?
On a weekly basis, we receive positive feedback about the Jobvite customer experience—making it clear how key Customer Success Managers are to the overall Jobvite team.
Your launch-point is immediately after a sale; monitoring go-live to ensure customers make it into orbit safely with their new Jobvite solutions. Next, you’ll step into your most important role as an active listener, gaining a deep understanding of the customer’s business.
Every day you’re a master facilitator; matching needs with product knowledge to inspire actionable programs and solution adoption. You’ll collaborate across Jobvite to drive overall success.
I love my role at Jobvite. I work with an amazing team who support one another. Everyone is truly invested in each person’s success at Jobvite. I have the opportunity every day to help our clients all over the world expand their brand and improve the candidate experience for their organization. Each day I am working with incredible people in the Talent Acquisition space.
Chondra Osorno
Customer Success Team Leader
As a CSM, I am excited to share my past experience with our customers to impact their success. It’s a perfect role for me— I have been a customer, leading both Recruiting and HR teams, so I understand the challenges they face every day. I am an extension of their team, working with them on their TA strategies to ensure they get the most value from the Jobvite solution.
M.T. Ray
Customer Success Manager
As a previous Recruiter, I know the challenges that the TA community faces on a daily basis. I chose Jobvite because of the support I felt as a previous customer. I was drawn to our Values of Care and Do What We Say. It’s been great to leverage my expertise with the platform to help our customers make the most of their experience.
Kristin Burwell
Customer Success Manager
