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Technical Support Level One

Remote, United States
Services - Customer Success & Enablement | Perm Full-time

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Job Description

Jobvite, an Employ brand, is an end-to-end Talent Acquisition Suite that takes a marketing-first approach to intelligently attract dream candidates, automatically screen for the highest quality, engage employees invested in the future, and retain the people who care the most about your organization by combining the power of AI and the human touch. Jobvite is proud to serve a broad range of customers including Zappos, JPMorgan Chase, Ingram Micro, Trek Bikes, and Panasonic. 

What You Will Do:

  • Serve as front line contact for customers by answering inbound support calls, emails, chat and case managing support cases to resolution.
  • Identify, troubleshoot, resolve, and document resolution of issues encountered by Jobvite customers through the use of internal support tools and knowledgebases
  • Contribute to technical and functional solutions (issue/resolution and question/answer) by documentation through KCS Methodology in Support Knowledgebase
  • Recognize and escalate complex customer issues as required through internal collaboration
  • Other tasks as assigned by management

What Will You Bring:

  • 1+ years of experience working with customers to diagnose and resolve questions and issues
  • Experience in providing frontline software support is highly preferred
  • Excellent written and verbal communications skills are a must
  • Strong customer service skills are a must
  • Experience documenting resolutions
  • Strong analytical, debugging, and diagnostic troubleshooting skills
  • Strong interpersonal and time management skills
  • Proven ability to quickly learn & adapt to new technologies and applications
  • Proven ability to apply knowledge to diagnose problems and distil complex information into simple instructions for customer use & understanding.
  • Ability to effectively prioritize and escalate customer issues as required
  • Ability to multitask and prioritize tasks
  • Willingness to interact and participate within a team environment
  • Self-Starter, Enthusiasm, strong work ethic and a positive attitude

About Employ:

Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.

 

Jobvite is an Equal Opportunity employer. 
Jobvite is an EVerify employer.