Jobvite is an end-to-end Talent Acquisition Suite that takes a marketing-first approach to intelligently attract dream candidates, automatically screen for the highest quality, engage employees invested in the future, and retain the people who care the most about your organization by combining the power of AI and the human touch. Jobvite is proud to serve a broad range of customers including Zappos, JPMorgan Chase, Ingram Micro, Trek Bikes, Panasonic, and GE Appliances.
We are growing!! With great growth, comes great opportunity. This job posting represents multiple support positions within the team, so apply and bring your friends as we grow our incredible support team that is loved by our customers!
What you will do:
- Serve as front line contact for customers by answering telephone calls, emails, and On-line Chat
- Coordinate support cases to proper teams/resolutions
- Identify, troubleshoot, resolve, and document resolution of issues encountered by Jobvite customers in our support tools
- Ongoing contribution to technical and functional solutions to be posted to both internal and external knowledge base
- Provide expert knowledge of our application(s) to the customer
- Recognize and escalate complex customer issues as defined through the team’s support process
- Other Duties as assigned
What you'll bring:
- 1+ years’ experience working with customers to diagnose and resolve questions and issues
- Experience in providing frontline software support highly preferred
- Proven ability to quickly learn & adapt to new technologies and applications
- Proven ability to apply knowledge to diagnose problems and distill complex information into simple instructions and quickly coordinate support triage.
- Ability to effectively prioritize and escalate customer issues as required
- Ability to multitask and prioritize tasks
- Willingness to interact and participate within a team environment
- Excellent written and verbal communications skills
- Strong customer service and listening skills
- Strong interpersonal and time management skills
- Self-Starter, Enthusiasm, strong work ethic and a positive attitude
Jobvite is an Equal Opportunity employer.
Jobvite is an EVerify employer.