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Customer Care Specialist

Remote, United States
Services - Customer Success & Enablement | Perm Full-time

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Job Description

Jobvite offers a marketing-inspired approach to recruiting by combining the power of data and the human touch. We enable recruitment teams to personalize the candidate experience with a full-scale talent platform that accelerates and simplifies the entire talent acquisition process — from the moment the search begins to the celebration of the first promotion and beyond. We make it possible to automate communication through bot-powered texts and anticipate the employee journey with internal mobility and referral tools driven by human insight and assisted by AI. With a comprehensive, talent acquisition-focused suite Jobvite has been serving customers, including Dollar Shave Club, Dunkin Brands, Trek, LinkedIn, CDW,  Universal Music Group, Wayfair, Audible & Feeding America, since 2006. 

What You Will Do:

  • Serve as front line contact for customers by answering telephone calls and emails and On-line Chat
  • Identify, troubleshoot and resolve issues encountered by Jobvite customers
  • Document issues using case format in our CRM system
  • Provide expert knowledge of our application to the customer
  • Recognize and escalate complex customer issues as defined through the team’s support process

What Will You Bring:

  • 3+ years experience working with customers to diagnose and resolve questions and issues
  • Proven ability to quickly learn & adapt to new technologies and applications 
  • Proven ability apply knowledge to diagnose problems and distill complex information into simple instructions
  • Experience documenting resolutions
  • Experience in providing frontline software support highly preferred
  • Salesforce Support System experience highly preferred
  • Ability to effectively prioritize and escalate customer issues as required
  • Ability to multitask and prioritize tasks
  • Willingness to interact and participate within a team environment
  • Excellent written and verbal communications skills
  • Strong customer service and listening skills
  • Strong interpersonal and time management skills
  • Strong analytical, debugging and diagnostic skills
  • Enthusiasm, strong work ethic and a positive attitude

Jobvite is an Equal Opportunity employer.

Jobvite is an EVerify employer.